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Customer Support

Customer Support for your Mobility App

Whether it’s support for your riders via phone, e-mail or in-app or 24×7 OnCall Support, moovel has your customer support needs covered. Moovel offers customer support to over 20 agencies, answering rider questions, resolving technical issues and offering you, the agency, comprehensive report on your mobility app.

Standard Services

Technical Support

Sometimes agencies want to serve as the first line of contact for their customers. We augment that support with resources to answer technical questions that the agency’s customer service can’t address.

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Frontline Support

Riders contact moovel’s call center directly for support via phone, e-mail or in-app. Moovel works with the agency to set response criteria and timing as well as KPIs like Customer Satisfaction scores to achieve.

Our frontline support accommodates riders across various time-zones and languages.

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